How Can We Help?

We want to provide you the simpliest, easiest experience possible. But we know you might have a few questions. We have provided instructions on the major features of the site in this section.


What are Messages?

Messages are internal Emails that are available to Premium Members.

Are the Messages I Send to Other Members Anonymous?

Yes. One of the benefits of the Japan Dating Site service is that it allows you to explore your romantic interests while maintaining anonymity. We understand the importance of privacy and integrity so all communication between members happens through an “anonymous” email network. The names and contact information of all our members are kept confidential until the member personally decides to share the information with a potential match.

Sending Messages to a Member

Follow these steps to send a Message to a Member:

  1. On the Member’s profile, click Email Her or Email Him
  2. Enter your Email Subject and Message
  3. Click Send

Accessing Messages

Messages are accessible from clicking Messages on the Navigation Bar at the top of every page. Alternatively, you may click Messages in the Toolbox which is found on the left hand column of the Member Home page.

You will see the following tabs:

  • Messages – Messages sent and received
  • Smiles – Smiles that you have sent and received
  • Chat Requests – Chat requests that you have sent and received
  • User Guide – Essential information on using Japan Dating Site

Reading, Replying and Deleting Messages

Please follow these steps:
  1. Click Messages on the Navigation Bar
  2. Click on the Message you wish to read
  3. To reply, click Reply above the Message
  4. To delete the message, click Delete above the Message

Receiving Messages

When a Member sends you a Message, you will receive it in your Message inbox. An email notification will also be sent to the email address you registered with us.

Unable to Send Message (Premium Member)

There are two possible reasons why you’re unable to send a Message as a Premium Member.

Pop-up Blocking Enabled
You may have enabled the pop-up blocking function on your browser. If this is the case, a pop-up window where you can write a Message cannot be displayed on your screen. Please disable the pop-up blocking function on your browser to send a Message.

Session Timeout
Japan Dating Site is serious about security, so we include a Session Timeout feature that automatically signs you out if you’ve been on the same page for more than 15 minutes. This is to ensure that other people cannot access your account if you were to walk away from your computer.

If you are writing a long Message that will take more than 15 minutes, we recommend writing the Message in another text application on your computer first before pasting it on the Message window on Japan Dating Site.