How Can We Help?

We want to provide you the simpliest, easiest experience possible. But we know you might have a few questions. We have provided instructions on the major features of the site in this section.

Your Profile

Editing Your Profile

To edit your profile, log in and click My Profile on the Navigation Bar on the top of any page. Click the Edit Profile button found on the right side of the page to start editing.

You can edit the following profile sections:

  • Basic Profile - Includes basic demographic information ;
  • About Me - A more detailed description on your likes and dislikes ;
  • In My Own Words - A section where you can express yourself with free responses to a range of questions that allow you to communicate your personality;
  • Match Preferences - A description of your romantic interests;
  • Travel Interests - Share your favorite destinations and travel plans.

When you have finished editing a section, click Save to keep your changes.

Mandatory Questions in Your Profile

Members using Japan Dating Site are serious in their search for a romantic relationship and our goal is to provide the best matches possible based on their interests. To achieve this, certain profile questions are mandatory. By presenting a complete profile we enhance the quality of the service and ensure that you can meet the people you want to meet.

Optional Questions in Your Profile

Optional questions allow you to provide a richer description of who you are, your interests and lifestyle. These free response questions allow Japan Dating Site Members to learn more about each other and enhance the overall quality of the service.

Content that does not add value to a Member’s profile and merely act as fillers such as "ooooooo", "xxxxxxxxx", "blah blah blah" are not allowed.

Unable to Save Edited Profile

Japan Dating Site is serious about security, so we include a Session Timeout feature that automatically signs you out if you’ve been on the same page for more than 15 minutes. This is to ensure that other people cannot access your account if you were to walk away from your computer.

Why is My Profile Not Visible?

If your profile is not visible, your profile was probably suspended. When your profile is suspended, you will receive an email notifying you that your profile is not consistent with our guidelines. Once you make the appropriate changes, your profile will be reviewed by our Customer Care team prior to it being reactivated. We endeavor to review edited profiles within 6 hours.

Why is My Profile Suspended?

Profiles are suspended because they do not meet our guidelines.

The most common reasons why profiles are suspended are because they contain the following:

  • Abusive language of any kind, including profanity, vulgarity, hostile comments, hate speech, threats of violence or defamatory remarks
  • Any direct and indirect contact information, including email addresses, URLs, instant messenger IDs, phone numbers, full names, addresses, etc.
  • Copyrighted or trademarked material
  • Business or political advertisements or solicitations
  • Overt solicitation for sex or descriptions of sexual activity, anatomy, etc.
  • Photos, links or text that is obscene or pornographic
  • Advertisements of merchandise, services, or commercial offers

For a more comprehensive understanding of what kinds of content are not allowed on our site, please review our Community Content Guidelines.

If you're sure your profile doesn't contain any of the above but was still suspended, please Contact Us

Can I Change My Username?

Unfortunately, once you register with your chosen Username, you cannot change it as this is how our system identifies individual members.